1. Introduction

CreateOnce ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at createonce.app ("the Service"). Please read this privacy policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

Account information (name, email address, password)
Payment information (processed securely through third-party payment processors)
Content you upload or create using the Service
Communications with our support team
Profile information and preferences

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, features used, time spent on the Service)
IP address and general location information
Cookies and similar tracking technologies
Log data (access times, error logs, referral URLs)

2.3 Third-Party Information

If you sign up using a third-party service (such as Google), we may receive information from that service, such as your name, email address, and profile picture, in accordance with their authorization procedures.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Process your transactions and manage subscriptions
Improve, personalize, and expand the Service
Understand and analyze how you use the Service
Develop new features, products, and services
Communicate with you about updates, offers, and support
Detect, prevent, and address technical issues or fraud
Comply with legal obligations and enforce our Terms of Service
Send you marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics, email delivery)
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Legal Requirements: We may disclose information if required by law, court order, or governmental request
Protection of Rights: We may share information to protect the rights, property, or safety of CreateOnce, our users, or others
With Your Consent: We may share information with your explicit consent

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device. We use:

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with the Service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of the Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, unless we are required to retain it for legal, regulatory, or security purposes.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at support@createonce.app

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:

Contractual Necessity: To provide the Service you've requested
Legitimate Interests: To improve and secure our Service
Consent: Where you have given explicit consent
Legal Obligation: To comply with applicable laws

You have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

The Service is not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: support@createonce.app